Hard Rock Hotel London, London - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

1 Great Cumberland Place, London, United Kingdom, W1H 7DL

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior King

Max:

2 persons

21 m²

Bed options:

1 King-size bed

Air conditioning

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Superior Family

Max:

4 persons

21 m²

Bed options:

2 King Size Beds

Air conditioning

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Superior Twin

Max:

2 persons

21 m²

Bed options:

2 Single beds

Air conditioning

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Getting around

A guide to all available transportation options

City Centre

London 2.3 km

Airports

London City (LCY) 17.4 km

London Heathrow (LHR) 26.6 km

Train

Marylebone Station 1.1 km

Underground

Marble Arch tube100 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Internet

Free internet access

Parking

Valet parking

Luggage storage

24-hour services

24-hour reception

24-hour room service

General

Non-smoking property
Free internet access
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Lift
Currency exchange
Ice machine

Sports & Fitness

Exercise gym

Services

Valet parking
24-hour room service
Laundry
Dry cleaning
Shops/Commercial services

Dining

Continental breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services

Room features

Wi-Fi in rooms
Air conditioning
Heating
In-room safe
Mini-bar
Tea and coffee facilities
Ironing facilities

Media

Cable/ Satellite television
Telephone

Location

1 Great Cumberland Place, London, United Kingdom, W1H 7DL

Map view

street view

1 Great Cumberland Place, London, United Kingdom, W1H 7DL

City landmarks

Museum

The British Museum

2.3 km

Garden

Buckingham Palace

2.4 km

Park

Hyde Park

1.3 km

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

3.0 km

Square

Trafalgar Square

2.2 km

Museum

Victoria and Albert Museum

2.1 km

Museum

National Gallery

2.2 km

Marylebone Rd

Madame Tussauds London

2.9 km

Museum

Science Museum

2.1 km

Oxford Street

1.8 km

Great Central House

Marylebone

1.1 km

Museum

Natural History Museum

2.3 km

Gallery

Wallace Collection

720 m

Church

Westminster Abbey

2.7 km

Elizabeth Tower - Houses of Parliament

Big Ben

2.8 km

87-135 Brompton Rd

Harrods

2.0 km

Square

Piccadilly Circus

2.1 km

Museum

Apsley House

1.5 km

Art object

Sherlock Holmes Museum

2.2 km

Park Lane

Marble Arch

740 m

Clive Steps

Churchill War Rooms

2.4 km

Zoo

ZSL London Zoo

2.5 km

Palace

St James's Park

2.1 km

Palace

Kensington Palace

2.3 km

1 Apsley Way Piccadilly

Wellington Arch

1.8 km

Park

Kensington Gardens

2.2 km

Museum

Royal Academy of Arts

1.6 km

Mosque

The Regent's Park

3.0 km

Nearby

400 Oxford St

Selfridges London

500 m

Restaurants

Spaghetti House

80 m

12 Woodstock Street

The Brasserie at The Cumberland

0 m

Marble Arch Great Cumberland Place

Hard Rock Cafe

50 m

Oxford Street Great Cumberland Place

Nirvana Bar

210 m

2 Wallenberg Place Montcalm Hotel Marble Arch

The Deli at Amba Hotel Marble Arch

60 m

Bryanston Street Amba Hotel Marble Arch

Zaman

160 m

Old Quebec Street The Sportsman Casino

The Grazing Goat

320 m

6 New Quebec Street

Pizza Hut

160 m

523 Oxford Street W1c 2qj

Sisu

130 m

535 Oxford Street

Daisy Green of Portman Village

200 m

20 Seymour Street

Reviews and Ratings

Feedback from previous guests about their experience.

64%

enjoyed the hotel and would happily stay again

6.4/10

Nice

Rooms

7.0

Location

9.4

Service

7.4

Dining

6.8

Harry

United Kingdom, March 2025

7.4/10

I had a mixed experience during my stay at the Hard Rock Hotel London. The location was fantastic, right near Marble Arch and close to public transport, making it easy to explore the city. The staff were friendly and helpful, which created a welcoming atmosphere. However, I encountered several issues with my room's amenities and service quality that affected my overall impression. I expected more for the price paid. 🎸

Rooms

5.0

My room was disappointing and didn't showcase the rock theme I anticipated. It felt too small and lacked the amenities advertised. I also faced issues with cleanliness, as my room wasn't serviced properly. Overall, I was expecting a lot more considering the price. 🛏️

Service

5.0

While the staff were generally friendly and eager to help, I did experience inconsistency in service quality. There were several occasions where I felt my requests were not handled promptly, especially regarding room supplies. This detracted from my experience significantly.

Location

9.0

The hotel’s location is a major highlight! Being right next to Marble Arch and a short walk to Hyde Park made it easy for me to get around. Plus, the proximity to public transport was very convenient for exploring central London.

Dining

7.0

I enjoyed the lively atmosphere in the dining area, especially with the live music. However, I found the pricing a bit steep for non-alcoholic drinks. The breakfast spread was decent but had some disorganization that could be improved.

Facilities

6.0

The hotel offered a variety of unique features, including live entertainment and themed decor, which I appreciated. However, the amenities in my room, like the lack of tea and coffee supplies and the small bathroom, left much to be desired.

Reese

United Kingdom, February 2025

5.0/10

My stay at the Hard Rock Hotel London was nice due to its fantastic location and really good staff. I enjoyed a fabulous breakfast each morning, contributing to a pleasant start to my days. However, I did encounter some challenges with the hotel layout, which often left me feeling a bit lost on my way to my room.

Rooms

8.0

The room was comfortable and very clean, perfect for relaxing after busy days exploring London. However, I felt there could have been more space for my belongings, especially as I traveled with winter coats.

Service

9.0

The staff made my stay special as they were incredibly helpful and friendly. They surprised my husband on his 60th birthday with Prosecco and treats, which really elevated our experience.

Location

10.0

The hotel’s location is unbeatable, right above Marble Arch tube station and close to shopping areas and Hyde Park, making it easy to get around and see the sights.

Dining

8.0

Breakfast was a highlight with a wide variety of options. I appreciated the lively atmosphere, especially with the live music during meals, though I did find the breakfast a bit pricey compared to nearby cafes.

Facilities

7.0

The hotel offers great amenities like 24-hour room service and a vibrant bar with quality drinks, although I found wayfinding within the hotel a bit confusing at times.

Liam

United Kingdom, January 2025

6.2/10

My stay at Hard Rock Hotel London had some standout moments, especially the fabulous breakfast and the really good service provided by the staff. The location was perfect for exploring, but I did encounter some issues with the internet connection during my visit. Overall, the unique rock-themed decor and lively atmosphere added a distinct charm, making my time there nice.

Rooms

9.0

I stayed in a Classic Twin room that was bright and cheery, although it could have benefited from more space for luggage. The beds were comfortable, and everything felt clean.

Service

9.0

The staff were incredibly friendly and attentive, always ready to help. I felt welcomed throughout my stay, which definitely enhanced the experience.

Location

9.0

The hotel's location is unbeatable, right above Marble Arch tube station and close to Oxford Street and Hyde Park, making it easy to explore the city.

Dining

7.0

While the breakfast had a great variety, I found some aspects disappointing, like the layout and the temperature of the food. However, the dining area came alive with live music, which I enjoyed.

Facilities

7.0

The range of facilities was quite good, with options for room service and a nice bar atmosphere. However, I faced some internet connectivity issues during my stay.

Nicholas

United Kingdom, December 2024

7.4/10

My stay at the Hard Rock Hotel London was enjoyable, with an amazing location near Hyde Park and Oxford Street. The staff were incredibly friendly and attentive, making me feel welcomed throughout my stay. However, the breakfast experience left something to be desired, as it felt a bit hectic and understaffed. Overall, the lively atmosphere and unique rock music theme made it a nice visit! 🎸✨

Rooms

8.0

I stayed in a classic double room that was nice and clean, featuring a comfortable bed and pillows along with a great view of Marble Arch.

Service

9.0

The staff provided quick and friendly service, with a particular highlight being the receptionist who followed up to check on my satisfaction after arrival.

Location

10.0

The hotel's prime location right above the Marble Arch tube station made it incredibly convenient for exploring London and getting to popular attractions.

Dining

6.0

While the breakfast offered a decent variety, it was very busy and some items weren't replenished quickly, which impacted the experience a bit.

Facilities

8.0

The hotel had great amenities, including a fitness center, room service, and even options for guitar borrowing, contributing to its unique appeal.

Amelia

United Kingdom, October 2024

6.0/10

I had a mixed experience at Hard Rock Hotel London. The location was unbeatable, right by Marble Arch and close to Hyde Park, and I loved the rock-themed decor throughout the hotel. However, I faced some frustrating issues with check-in and service that affected my overall stay. The staff were friendly, but the service logistics could definitely be improved.

Rooms

5.0

The Rock Royalty Junior Suite was spacious and clean, though I had an unfortunate incident with the staff regarding room policy that was handled poorly.

Service

5.0

Service was friendly overall, but I encountered significant issues at check-in that took too long to resolve, which really soured my first impression.

Location

9.0

The hotel's location is truly fantastic, being right over a tube station and close to major attractions like Hyde Park and shopping in Oxford Street.

Dining

6.0

Breakfast had a great variety, though I initially had trouble confirming whether it was included in my stay; once sorted, it was enjoyable.

Facilities

7.0

The hotel had great facilities, including room service and live music, which added to the lively atmosphere.